April 13 2020 - Hope everyone is well (click arrow ->)

We hope everyone is doing well and staying safe. This pandemic has changed everything we do. Our centre was full of patients every day but now it's uncommon to see a patient in the waiting room. Our healthcare workers are still busy doing patient care by telephone or video. A great proportion of our staff are working from home. Those who are working in centre are wearing masks in centre to protect you so don't be alarms.

This unexpected change is new to you as it is for us. It's not a comfortable feeling however we are dedicated to serving our patients as best as we can. At no point should you feel abandon. Please call our centre (519-472-9670) if you are a patient of our centre and have medical concerns. Remember that we have after-hours services available as well. You would just call the same number if you feel your medical issue can't wait until the next business day.

You could help us out by calling your pharmacy with any medication renewals. They send us your request, we review it and in most cases send a communication back to the pharmacy to renew that medication. This process usually takes one business day with a max of two days. We ask that you plan ahead so that you are not down to your last pill. The pharmacies have asked us to tell you that they will call once the medication is ready. Definitely call the pharmacy if you requested a medication renewal and no one has called you back over two business days.

March 20, 2020 - Coronovirus news and Frequent Asked Questions (click arrow ->)

Due to the COVID-19 Novel Coronavirus, we have changed our way of taking care of you to ensure your safety and ours. As we recently received permission from the Ontario Government, we are doing more visits by phone (or video) rather than seeing you in person. Phone or video visits are called virtual visits.

Our centre is following strict cleaning procedures for patient appointments to keep you and our centre safe. You will be required to ring the doorbell when you arrive and our reception team will let you in. You may be asked to remain in your vehicle when you arrive and call the centre so our team can escort you in. Please do not show up without an appointment. As well, we ask that if you are coming to your appointment at centre, please come alone if possible or have your family member wait in your vehicle.

Thank you for understanding and stay safe. (read more below under Frequently Asked Questions - click down arrow to expand)

Middlesex-London Public Health Unit: London’s COVID-19 Assessment Centre (click)

London Health Sciences Centre Coronavirus Update for patients and families (click)

Frequently Asked Questions:

1. Will I be able to get a renewal of my medication?
In most cases yes. You may either call the centre or just call your pharmacy and ask for a medication renewal by phone. The pharmacy processes the requests and sends us a fax with your request. Our doctors will review the medication request and either 1) renew it or 2) call you by phone to further discuss the renewal (we may need to see you).

Please note that it may take up to 48 hours to get a call from your pharmacy. If you do not hear from your pharmacy in 48 hours, please call your pharmacy first. We will do our best to expedite your request whenever possible.

2. What if I already have an appointment booked to come to the centre?
We are calling patients that have upcoming appointments and converting them to phone or video appointments where possible.

3. Can I get tested for COVID-19 Novel Coronavirus?
We are not testing at our centre. Please refer to the London's COVID-19 Assessment Centres (click) to get assessed. They will determine the next steps in your care.

4. What if I have a cough/cold/fever or have travelled out of the country, can I come to the centre for an appointment?
We will assess you by phone first and invite you to the centre if required. Please notify us if you will be coming with your spouse or family member since we would want to know how they are feeling as well.

5. Currently, which patients are you seeing at the centre?
We are only seeing patients at our centre for whom it is a higher priority to be seen. There are many patients for whom an appointment by phone or video is fine. Here are just a few examples of some of the patients we are seeing:

- those patients whose medication needs to have an in-person assessment before prescribing
- pregnant patients
- infants/children for immunizations
- procedures that cannot wait such as stitching a cut/laceration

6. What happens if I need medical assistance after hours?
As usual, after hours, 2 physicians are on call for the entire centre. You would just call the same number for our clinic and listen to the instructions to get a hold of the on-call physician. This service is for urgent issues that cannot wait to the next business day.

Jan 2020 - Dr. McKay Congratulations!

Congratulations to Dr. McKay with his change in position! Please click here to read Dr. McKay's letter to his patients

Jan 2020 - Congratulations to Joan Mitchell for her 40 years of service with LHSC! (click arrow ->)

Many of you who are patients of the BFMC have had the opportunity to be cared for by Joan either in the capacity of a Family Practice Nurse (1983), or Nurse Practitioner (2003 – present). Prior to her time in family medicine Joan started with LHSC in 1979 as an Emergency Department Nurse. Her enthusiasm to promote health is evident not only through her daily patient care, but as well through the many patient programs she has championed over the years (seminars, groups, etc.).

She strives to implement the practices in chronic disease management (Diabetes, COPD, Asthma, Smoking Cessation, and Memory Clinic), with the goal of optimizing the health outcomes of the communities she serves. This work has been recognized through numerous professional leadership awards over the years. Her passion as an educator extends beyond patient care, to those she works with as well. She holds two faculty appointments with the Arthur Labatt Family School of Nursing, and the Department of Family Medicine at the University of Western Ontario. She continues to serve as a mentor to many of us, especially her Nurse Practitioner colleagues from all corners of the city.

Many of our current Family Medicine Physicians have benefited from her education and training as well, including some of those who are currently on staff at the Centre today!

Joan – thank-you for your continued hard work and dedication to Family Medicine, we are lucky to have you!