Byron Family Medical Centre
June 8, 2020 - More patients are being invited to come into the centre for their appointment
We hope everyone is doing well and staying safe.
We are inviting more patients to come in for their appointment after an initial phone assessment when necessary. We asked that if you come to our centre, please bring your own mask otherwise one will be supplied. We are no longer asking that you call from the car when you arrive BUT please arrive closer to your appointment time to reduce the number of patients waiting at reception and waiting in our waiting room. We are staggering our appointments to help reduce the number of patients at any one time in our centre. Please feel free to come in for your appointment and maintain social distances.
About half of our staff continues to work from home. Those who are working in centre are wearing masks and eye protection as per hospital requirements. We are still doing more visits by phone (or video) rather than seeing you in person. Phone or video visits are called virtual visits (click here for more info about virtual visits).
We are dedicated to serving you, our patients, as best as we can. At no point should you feel abandon. Please call our centre (519-472-9670) if you are a patient of our centre and have medical concerns. Remember that we have after-hours services available as well. You would just call the same number if you feel your medical issue can't wait until the next business day.
Please do not show up without an appointment. As well, we ask that if you are coming to your appointment at centre, please come alone (if possible) or have your family member wait in your vehicle.
Please continue to call your pharmacy with any medication renewals. They send us your request, we review it and in most cases send a communication back to the pharmacy to renew that medication. This process usually takes one business day with a max of two days. We ask that you plan ahead so that you are not down to your last pill. The pharmacies have asked us to tell you that they will call once the medication is ready. Definitely, call the pharmacy if you requested a medication renewal and no one has called you back over two business days.
Thank you for understanding and stay safe.