Your Healthcare Provider
The Byron Family Medical Centre provides a comprehensive, interdisciplinary and team based approach to primary health care. Your care is always shared by team members that include your Family Physician, Residents on the team, and a Family Practice Nurse. Other extended members of the team that may share in your care include a Nurse Practitioner, Social Worker, Mental Health Specialists, Dietitian, and Occupational Therapist.
It is important to know that your Family Physician and Family Practice Nurse will be aware of the care provided by any other members of the team.
Making an Appointment
At the Byron Family Medical Centre (BFMC) we have Open Access Booking. This means that the vast majority of patients are offered the opportunity to book their appointments on the day they call or by the next clinic day.
That means addressing your concerns as they arise and preventing long wait times to see a doctor. Our goal is to have most requests for doctor's appointments fulfilled within a week if it is not urgent, and that day if it is urgent. We hope improving access will increase patient satisfaction and improve quality and efficiency.
It is not meant to be a walk-in centre - appointments will still be needed to see all members of our health care team.
What to bring to your appointment:
It is very helpful to your health care team to have the most current information in order to make your visit the best it can be.
Please be sure to bring the following to each of your appointments.
• Your health card and any updates to your address or phone number.
• All your medications including those prescribed, over-the-counter, herbal products and vitamins
• If you have been to another doctor or in the hospital please inform us of any change in your medications. Updated information about your medications is extremely important to your health and safety. It is called medication reconciliation.
See the patient brochure for more information.
• A list of questions that you may have about your visit - feel free to ask questions!
• A family member or friend if you think they would be helpful in your understanding of your visit.
For more detailed information please click on the following link - You asked us...
Investigation Preparation Instructions
Please select (click) one of the following depending on which investigation and place your health care provider has told you to call:
Email Communications Information
We are committed to protecting the privacy of our patients.
During your visit with us or at any time, you may submit your personal email address as another option for the care team to communicate with you. Within the near future, we intent to be sending appointment reminders to those who have provided emails. In addition, some staff will be communicating with your through email. Please note that communications for now will only be to you (can't reply back) unless you specifically discussed this with your health care provider. Remember that you can always call us for medical advice. In the more distant future, we intend on having a patient portal active for those patients that want to participate. The patient portal will allow you to do things such as scheduling appointments, viewing your results (and some other parts of your chart) and communicate with your care team.
Things you should know about and agree to with regards to email communication:
Relating to Your Care:
Your Care Team will not use email to communicate sensitive information
Your Care team will not convey emergency advice or treatment. If you are experiencing medical distress, please visit an emergency department or call 911
Your Care team may make decisions about your care based on information provided to them via email.
Your Care Team will add email communication relating to your care and place a copy on your health record.
Regarding the risks of this type of communication:
Email is not a secure or confidential form of communication. As with all email, there is risk that your health information could be intercepted or unintentionally disclosed.
Email messages may be delayed for technical reasons or may inadvertently be filtered and sent to your spam or trash folder.
Although our devices have anti-virus software, viruses and malware may be unintentionally transmitted by email.
Your email address may be used to register you for videoconferencing appointments with your care team. This will be discussed with you prior to your video conference.
For those of you who are communicating with your health care provider by email, please note that email may not be checked frequently. Please do not use email for questions or concerns that are time-sensitive or urgent in nature.
You are not obligated to provide your email address and you may stop communication via email at any time for any reason. Your care team also has the right to end email communication with you at any time for any reason.
If you have already provided your email address but would like to opt-out of receiving future email communication, please contact the centre at 519-472-9670 and ask for our administrative personnel's help to remove you.
If you have any additional questions or concerns related to privacy and confidentiality, please contact the Byron Family Medical Centre (519-472-9670) or the London Health Sciences Centre Privacy Office at 519-685-8500 ext. 32996 or firstname.lastname@example.org.
For a pdf copy of above information and agreement for your records, please click here.
ONLY FOR PATIENTS OF OUR CENTRE, TO SIGN UP ONLINE FOR EMAIL COMMUNICATIONS, CLICK HERE.
Also, you may phone our centre (519-472-9670) during business hours to have your email added. Please ask to talk with any of our administrative personnel to help you add your email. They will verify you, review the information above and get your agreement before adding your email.
After Hours Care
If you are a patient at BFMC and have medical issues that you feel cannot wait till the next day, please call our main phone number
519-472-9670 and follow the prompts.
There is always a physician available to help you 24 hours a day, every day.
If you have a medical emergency please dial 911 or seek medical attention at an LHSC Emergency Department.
Rights & Responsibilities
The Byron Family Medical Centre (BFMC) and the London Health Sciences Centre (LHSC) believes in and encourages a partnership between patients and their health-care providers.
Patients have the right to:
Be treated in a considerate and respectful manner
Know the full name and role of those involved in your care
Privacy and Confidentiality
Have your personal health information treated in confidence
Safe Care and Treatment
Receive care in a welcoming and safe environment
Receive relevant information about your illness or health condition
Receive all information necessary to give informed consent or refusal to proposed treatment
Receive information about known risks, alternatives, and cost implications (if any) of proposed treatment
Access to the Complaints Resolution Process
Feel free to ask questions and express concerns about your care
Patients are responsible for:
Active Partnering in Care
Providing information about past illnesses, allergies, and medications
Bringing in all home medications, including vitamins and herbal supplements
Recognizing the risks and consequences of refusing recommended treatment
Courtesy and Respect
Treating others at BFMC with consideration and respect
Using Health Care Resources Wisely
Contacting BFMC at least 24 hours in advance if unable to keep an appointment
Arriving at appointments on time
Using BFMC's after hours service for non emergency care rather than the hospital emergency or walk-in clinics
Concerns or Comments?
Please let us know if you have any questions, comments, and/or concerns about your visit or anything that you experience at BFMC. Feel free to speak with any one of the team members. Please make sure you know what to do when you go home from your appointment.
Remember: Never leave feeling confused or dissatisfied with your appointment.
We rely on your feedback - positive or negative.
Please! Tell us how we are doing!
Feel free to contact our coordinator. Her name and contact information are as follows:
Ms. Kim Farrow